So when they encounter a challenging situation, they have to either call in for help - and risk inadequately describing the problem at hand - or reschedule the service appointment, assigning the task to more experienced service personnel. Resolve a service problem quicklyĪt the customer job site, field workers are limited to their own experience and technical expertise. These capabilities help significantly improve collaboration, field worker productivity and operational decision-making. A dispatcher looking to contact a group of workers in one specific area, for example, can quickly locate them on the map view and initiate a new voice call or chat. Organizations can quickly create talk groups with all the relevant team members, whether field-based or office-based, allowing them to communicate instantly. Verizon Push to Talk Plus brings everyone together. Other workers who couldn’t directly communicate with their colleagues in the field had to route questions back through dispatch. Dispatchers had to call and, if the field worker had their hands full at the time, it could easily turn into a game of phone tag. Radio communications only worked within a limited radius. Historically, reaching field workers has been challenging. Here are five ways organizations can use this smartphone-based PTT solution to elevate their field communications: 1. And with the Push to Talk Plus app, our customers get functionality that extends beyond voice, providing the flexibility to securely communicate more quickly and with more people at once,” says Daniel Falkner, Director of Product Management, Verizon Business Products. “Verizon continues to invest in push-to-talk communications for both enterprise and public safety. With a quick press of the XCover key, field service workers can instantly access Verizon Push to Talk Plus and connect with a talk group, just as they would with a two-way radio.īut the combination of Verizon Push to Talk Plus and the XCover Pro does far more than replicate the two-way radio experience. Preloaded with Verizon Push to Talk Plus, the XCover Pro features a dedicated push-to-talk (PTT) button for fast communications, a rugged design that has stood up to 22 MIL-STD-810 tests, a long-lasting, field-replaceable battery, and a vivid 6.3-inch screen with enhanced touch for use when wearing gloves. That’s where Verizon’s collaboration with Samsung on the rugged Galaxy XCover Pro entered the equation. It was critical, therefore, that Verizon Push to Talk Plus was paired with devices that were built for field use, with a rugged form-factor and instant access to voice communications. In particular, what customers like about LMR is the performance and reliability of using ruggedized devices in a managed environment. In developing the Push to Talk Plus service, the Verizon team looked closely at what enterprises and field workers liked most about existing LMR and what was holding back the adoption of smartphones. What’s holding back adoption of smartphones for LMR users? Customers don’t need to worry about replacing their existing LMR system because Push to Talk Plus allows them to integrate your LMRs into an interoperable Push to Talk Plus system.Įxceed customer expectations with this free guide to improving connectivity in field services. Verizon Push to Talk Plus is compatible with many existing LMR systems, so it can be phased in as a complementary communications platform. “It also incorporates multimedia messaging, including text, photos, documents, videos, location sharing and audio messages.” “Verizon Push to Talk Plus offers the advantages of group communication like a radio, but with wider geographical coverage through the 4G LTE network,” explains Linda Jackson, product management and development manager at Verizon. And the significant services cost expenditure to build and maintain an LMR network presents another stumbling block. LMR’s narrowband operations also limit communications to voice only sharing large documents or videos is virtually impossible. Traditional two-way land mobile radios (LMRs) are sturdy, but they constrain communications to a fixed geography, becoming unreliable beyond a certain radius. Verizon’s transformative Push to Talk Plus service - combined with rugged smartphones such as the Samsung Galaxy XCover Pro - provides seamless communication and collaboration between all team members, whether they’re in the field, at the office or working from home. Field communications are critical to operational efficiency and customer service, but the technology provided to frontline workers has often lagged behind what is available to their colleagues at corporate headquarters.
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